[Hanoi] Workshop: Managing Conflict and Mediation For a Better Workplace

Learning overview
Every day in our workplace, different people have different needs, wants or expectations. These differences can create conflict, which can lead to many unpleasant situations that can be harmful to an organization, such as strained relationships, stress, and loss of productivity, injury and a high turnover of employees.
Resolving conflict in the workplace can be a challenging process for HR professionals or managers. Successfully handling conflict and resolving workplace disputes can have multiple advantages for business performance – improved employee relationships, enhanced productivity and decreasing levels of absenteeism are all positive outcomes of effective dispute management. Hence, effective conflict management and mediation is regarded as a core capability for both HR professionals and line managers.
This introductory workshop is designed to give HR practitioners, managers or supervisors the knowledge of what causes and promote conflicts, how to resolve conflicts and turn them into a positive situation that will be an asset to the organisation.
Learning objectives
  • Understand what a conflict is and the different types of conflict
  • Describe the causes of conflict and the different modes
  • Apply techniques to resolve conflicts
  • Apply mediation techniques to resolve issues
Leaning outline
  • Conflict Management Concept
  • Types and Causes of Conflict
  • Individual Conflict Handling Styles
  • Mediation Approach
Who will benefit?
HR, managers, supervisors, team leaders, or anyone who is or will be managing teams or individuals.


  • Members: 300,000 VND
  • Non-Members: 500,000 VND

*Only 15 seats available, first come first served*

Click here for more information regarding this event.

You can contact Ms. Linh for any inquiries at Linh@eurochamvn.org or 024 37 15 2228.


Thursday 01 January 1970


12:00 am - 12:00 am


EuroCham Hanoi Office, Horison Towers, 3B Floor, Unit 08, 40 Cat Linh, Dong Da District, Hanoi

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